The Future of Communications in the Retail Banking Sector in Europe | 16/07/2008

Banks can make customers feel more valued and better appreciated, by improving their communications Europe’s top 25 Financial Services companies spend an estimated1 €9.2bn on sending information to their customers every year. Research commissioned by Xerox shows that customers tell us that they receive too much information and most if it is irrelevant; banks tell us that they believe better targeted communication would improve cross-selling and grow their revenue.

 Amdocs Time to Market | 16/07/2008

May 2008 sees the launch of this new study into Time to Market Issues for global telecommunictaions companies. The issues are widespread and technology is a key solution.

 Web Content Development and Management – | 16/07/2008

An SDL-Tridion Whitepaper looking at the struggle bewteen Marketing and IT with respect to website management in the US and UK.. Reports of tension; poor service delivery and a need to change roles and responsibilities all indicate that all is not well between marketing and IT.

 Mformation CIO Survey | 21/04/2008

The latest in the series of Mformation Whitepapers entitled "Mobile Device Management - The Operator's Opportunity and Challenge". The demand from employees for more information while mobile presents a challenge for CIOs, who are ultimately responsible for managing the integrity of the corporate data that ends up on so many different mobile devices. CIOs are turning to the mobile operators who supply the devices, applications and services to also help them manage the devices and the data on them. The question becomes, can the operators take the lead in this area, providing core device management assistance and helping the CIO to “sleep better at night”?

 New LogicaCMG Survey into Single European Payments Area (SEPA) – White Paper | 11/10/2006

The arrival of the Single Euro Payments Area (SEPA) heralds a fundamental change in the history of the banking industry. By 2008 the EU has mandated that low-cost, Europeanwide credit and debit instruments must be available to all citizens and businesses in 29 countries. By 2010 everyone should be using them.